Getting away on vacation when you are a business owner can be a challenge. You have jobs, deadlines and employees to worry about. From there you have to worry about who's in charge, what happens to any money that is collected and the list goers on and on. It sounds pretty daunting. And to a certain extent, it is! In my career, preparing for a vacation was always one of my … [Read more...] about Taking a vacation when you own a business…
Worth A Look
Ten of my favorite posts from the early years…
I can't believe how long I've been writing on the this site. It's actually coming up on six years! That's amazing to me. So today I'm going to ask everyone to STOP for a moment and check out some of my favorites from the early years on the site. It's probably safe to say that you have missed some of these, after all there is 385 posts plus over 200 podcasts. I've covered a … [Read more...] about Ten of my favorite posts from the early years…
YOUR success will DEPEND on those that work for you.
Today I want to give you a real world example of how big of a role employees play in your overall success or failure. Now the example in question has nothing to do with a cleaning business, instead it involves a hotel I stayed at recently. But that doesn't change a thing, because "business is business" across the board. What I mean by that is this: Fundamental rules of … [Read more...] about YOUR success will DEPEND on those that work for you.
Words Matter: Phrases and words to avoid using when speaking to customers
How you converse with people will go a long ways towards how successful you will be. The better you are, the further you'll go. This doesn't mean you need to have a PhD of some kind to succeed, but every single word you say DOES MATTER on some level. Small combinations of simple sounding words can be interpreted in any number of ways. In a worst case … [Read more...] about Words Matter: Phrases and words to avoid using when speaking to customers
My experience dealing with extremely poor customer service and how it cost them a sale…
Recently there was a study that rated the customer service skills of many different types of businesses. To nobody's surprise cable companies brought up the rear. In fact, they were dead last. That's not saying much for an industry that makes profits by the bucketful. In their greed to make more, they dis-satisfy many. It's a shame. I recently had the opportunity to see for … [Read more...] about My experience dealing with extremely poor customer service and how it cost them a sale…