If you want to make more money in your cleaning business, here is one simple truth you need to remember: A one-time customer should not always stay a one-time customer. That is a mistake a lot of beginners make. They do the job, collect the money, and move on. Then they never contact that customer again. No follow-up. No reminder. No future appointment. … [Read more...] about How To Turn One-Time Cleaning Customers Into Repeat Customers
Experienced
How To Motivate Cleaning Employees And Improve Job Performance
Once your cleaning business starts to grow and you begin hiring employees, you will run into a problem sooner or later. That problem is motivation. More specifically, you will start wondering: How do I get my employees to care about the work and do a good job without me having to stay on top of them every second? That is a fair question. And if you are new to … [Read more...] about How To Motivate Cleaning Employees And Improve Job Performance
How to Add Value for Cleaning Customers Without Giving Away Free Work
One of the biggest questions in the cleaning business is this: How do you give customers a little extra without training them to expect free labor every time? That’s a real question. And if you’re not careful, it can feel like walking a tightrope. You want your cleaning company to stand out. You want customers to feel like they got a great deal. You want them talking … [Read more...] about How to Add Value for Cleaning Customers Without Giving Away Free Work
Don’t “save a few bucks” your way into a bigger problem
One thing I’ve always believed in is making life easier on myself whenever possible. As a business owner, I’m not looking for extra fires to put out. I’m looking for systems that work, routines I can trust, and fewer surprises. That is one reason I’m a big believer in consistency. When I find something that works on an account, I like to leave it alone. That goes for … [Read more...] about Don’t “save a few bucks” your way into a bigger problem
Want to clean your accounts FASTER? Stop making so many trips!
There are few things that waste more time in a cleaning account than WALKING BACK AND FORTH for things you should have had with you to begin with. I’m talking about going back for paper towels, spray bottles, liners, restroom supplies, dust cloths, a putty knife, a toilet bowl mop or whatever else you forgot the first time around. Those little trips may not seem like … [Read more...] about Want to clean your accounts FASTER? Stop making so many trips!