There are few things more aggravating in the cleaning business than walking into a building or home and seeing that your customer left you a complete mess. You know the feeling. The moment you see it, your mood drops about ten points and the first thought that runs through your mind is usually not very polite. You start thinking things like… “What in the world … [Read more...] about How To Handle It When A Customer Leaves You A Bigger Mess Than Usual
Worth A Look
6 simple ways to make a great first impression with cleaning customers
If you want to make a strong first impression in your cleaning business, pay attention to the little things. Most customers start forming an opinion about you within seconds, so the way you greet them, speak to them, and carry yourself matters more than many people realize. Here are six simple ways to get it right. If you woke up in a bad mood, fix it before you get in … [Read more...] about 6 simple ways to make a great first impression with cleaning customers
Don’t let the miserable customers get you down
Every industry has them, in fact every town has them. Sadly some days you feel surrounded by them. I'm talking about the "unhappy ones". These are folks that wake up unhappy, spend all day trying to make others unhappy then go to bed unhappy. The next day they repeat the process. They are TOXIC. How sad it is! I ran into one of these people yesterday. I don't own my … [Read more...] about Don’t let the miserable customers get you down
A dirty toilets most feared enemy: High Acid Toilet Bowl Cleaner
Having worked in the trenches for many years in my own cleaning business, I've seen my fair share of nasty toilets. I believe some of the toilets we cleaned were probably NEVER CLEANED since they were installed. But the beauty of the cleaning business is the fact you can bring the dead back to life. This is not only true with toilets, but showers / tubs and especially … [Read more...] about A dirty toilets most feared enemy: High Acid Toilet Bowl Cleaner
How much does the average small business owner actually earn in one year?
I'm always interested in various facts and figures, and when I stumbled across a study of what the average small business owner earns per year I was fascinated by what the actual numbers would say. Was it some really low number due to the fact that many new businesses fail, or was it crazy high due to the wild success of a small percentage? I didn't know what to … [Read more...] about How much does the average small business owner actually earn in one year?