A recent study funded by Zendesk brought to light many interesting tidbits about why managers choose to work with small businesses, After reading the study I did a post on one fact that can lead to higher profits. Then the next post dealt with the other side of the same coin, which is how poor customer service will get you fired. This third post in the series deals with … [Read more...] about Five reasons why office managers hire a small business
Worth A Look
Don’t learn this customer service statistic the hard way!
One of the oldest sayings in the business world is "Customer service is King". It's as true now as it was when they were building the pyramids in Egypt. You simply are not getting around this basic fact of business. Many may try, but much like how father time catches up to us all, poor customer service catches up to all businesses who don't focus on that aspect of their … [Read more...] about Don’t learn this customer service statistic the hard way!
An amazing fact that you can leverage into higher profits
The managers who will be hiring your cleaning business are generally rather savvy. They have been around the block and have a feel for what they can expect from a vendor. They also know that how a problem they have with the service they are getting is handled will go a long way towards determining how much future business they will do with a given company. This all makes … [Read more...] about An amazing fact that you can leverage into higher profits
Four things that give you a ton of grief (but are fixable)
My mentor always said "owning a business gives the greatest joy AND the greatest grief". Hopefully more joy than grief, but you never really know what the day will bring until it comes. Needless to say, owning a cleaning business comes with many challenges. Any business does for that matter, but today I want to chat about four things in particular that can sink your ship, … [Read more...] about Four things that give you a ton of grief (but are fixable)
The year is now HALF OVER. Are you on track with the goals you set for 2018?
I know the summer is upon us. Going to the beach to swim sounds like fun. Fishing by the lake seems like a good idea. That movie you've been wanting to see just came out and it's playing tonight at a theater nearby. They all sound like fun! But how about that business you've been wanting to build for yourself (and your family). You know, the one that you've dreamed about … [Read more...] about The year is now HALF OVER. Are you on track with the goals you set for 2018?