I went on Amazon to purchase a gift card for a friend who helped me out on a project and it reminded me of what I used to do in my business. My approach was pretty simple. Whenever someone referred me a new account, I sent them a gift card. It normally wasn't all that much, something like $25.00 or so. Even though it wasn't all that much, saying thanks in that way sends a … [Read more...] about An affordable way to THANK SOMEONE who referred you business (or thank customer and employees)
Worth A Look
Rubbermaid products that are worth a look at
I was shopping on Amazon when I stumbled across the Rubbermaid Commercial Products section on Amazon. They have a pretty good selection of items that are worth taking a peek at, and that is why I'm writing about it. I will say that some of the products are on the pricy side. However I do think you get what you pay for, and forking out a few bucks more to get something that will … [Read more...] about Rubbermaid products that are worth a look at
How body language plays a role in getting hired
I was reading a study that talked about how people sabotage their job hunting efforts because of the body language they show while being interviewed. While cleaning business owners aren't technically interviewing for a job as an employee, they are interviewing on "behalf of their company". It's not exactly the same, but it's close. So today I wanted to share the results of … [Read more...] about How body language plays a role in getting hired
What do you do when you walk into a mess your customer left?
Walking into a mess your customer left you is a horrible feeling. You feel like walking out and never coming back. I know! I've been there many times over and the feeling it gives you is one I won't soon forget. But the fact is, it DOES HAPPEN from time to time. When I was a beginner to the cleaning business it used to bother me a lot. I used to ask myself "How can people be … [Read more...] about What do you do when you walk into a mess your customer left?
Do customers ever give gifts to the cleaners?
I recently received an email asking if customers ever gave my cleaning staff gifts. The answer is YES they did In fact many customers do that, at least in my experience anyway. I would say it's close to 50/50 if I had to guess. I would think that the main factor driving their generosity is staff performance. So if the customer is happy they are more likely to take care of … [Read more...] about Do customers ever give gifts to the cleaners?