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Investing In Yourself

July 18, 2010 by Tom Watson

The ladder to cleaning success

I'm going to ask you a personal question. How much time do you "waste" everyday? Think you don't waste any...you may want to think again. If you are an average American you spend 4 hours per day with your best friend, the boob tube. This quickly adds up. By the end of a calendar year you would have spent a full 2 months in front of the tube. But wait...it gets worse. By the … [Read more...] about Investing In Yourself

Overcoming Doubt

July 17, 2010 by Tom Watson

What is "doubt"?

The success or failure of your business will boil down to one thing for many of you. Overcoming doubt. This doubt can have a paralyzing effect that stops dreams dead in their tracks. What exactly is doubt? It is the imaginary place that sits between belief and disbelief. Where does this doubt come from? It's manufactured at a location you know quite well. Right inside your … [Read more...] about Overcoming Doubt

Managing Your Time

July 10, 2010 by Tom Watson

Always Manage Your Time

One of the biggest factors that determine how fast you reach your goals is time management. Manage it poorly and success takes longer than it should. Manage it well and success comes fast. So...you need to bear down and get focused. Why wait longer for success than you have to? If you are starting your cleaning business part-time you should have some definite hours set aside … [Read more...] about Managing Your Time

Three Pillars Of Customer Service

July 5, 2010 by Tom Watson

Everyday you need to appreciate your customers

When most people start a cleaning business they learn one thing real fast. Customer service will make you or break you. To summarize how important this is...everyday needs to be "Customer Appreciation Day". The companies who fail to grasp how important customer service is generally don't last too long. So needless to say, you need to focus on it. Having a handle on what … [Read more...] about Three Pillars Of Customer Service

5 Tips On Overcoming Objections

July 3, 2010 by Tom Watson

You need to counter the customers objections to get the deal closed

You are making your pitch to a potential client, all seems swell then BOOM. They have an objection to doing business with you. How do you reply? Most folks have no clue. When you are new and lack experience, overcoming the hurdles the customer throws at you during the sales process can be tough. You haven't learned how to counter the objection they have because you are new at … [Read more...] about 5 Tips On Overcoming Objections

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