One thing I’ve always believed in is making life easier on myself whenever possible. As a business owner, I’m not looking for extra fires to put out. I’m looking for systems that work, routines I can trust, and fewer surprises. That is one reason I’m a big believer in consistency. When I find something that works on an account, I like to leave it alone. That goes for … [Read more...] about Don’t “save a few bucks” your way into a bigger problem
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Win the Walkthrough: Show Up Ready to Solve Their Problem
When you meet a potential customer in person, that’s where the deal is usually decided. Not on your website. Not on your flyer. Not even on your proposal. It’s YOU. And here’s how you need to look at it… When someone calls your cleaning company, they have a problem. Always. Maybe their current cleaning company is dropping the ball. Maybe they’re overwhelmed and don’t know … [Read more...] about Win the Walkthrough: Show Up Ready to Solve Their Problem
5 Customer Service Tips That Help You KEEP Cleaning Accounts
Landing a new cleaning account feels great. It gives you momentum. It gives you confidence. It makes you feel like all the hard work, phone calls, flyers, proposals and follow-up is finally starting to pay off. But here’s the truth… Getting the account is only half the battle. Once a customer says yes, now you have to keep them happy. And in the cleaning business, that … [Read more...] about 5 Customer Service Tips That Help You KEEP Cleaning Accounts
Want to clean your accounts FASTER? Stop making so many trips!
There are few things that waste more time in a cleaning account than WALKING BACK AND FORTH for things you should have had with you to begin with. I’m talking about going back for paper towels, spray bottles, liners, restroom supplies, dust cloths, a putty knife, a toilet bowl mop or whatever else you forgot the first time around. Those little trips may not seem like … [Read more...] about Want to clean your accounts FASTER? Stop making so many trips!
3 Simple Tips for Managing Cleaning Staff
3 Simple Tips for Managing Cleaning Staff in Your Cleaning Business Let’s be honest. Dealing with staff can test your patience in a hurry. When you first start growing a cleaning business, you tend to think the hard part is getting customers. And yes, that part can be tough. But once you start bringing in employees, you quickly find out that managing people comes with a … [Read more...] about 3 Simple Tips for Managing Cleaning Staff