One question that comes up sooner or later in the cleaning business is this: When is a good time to raise my prices? After all, once you figure out what to charge and land the account, the next thing you start wondering is how long you should wait before asking for more money. The truth is, there is no hard rule. There is no magic formula that says every account … [Read more...] about When Should You Raise Your Cleaning Prices?
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6 simple ways to make a great first impression with cleaning customers
If you want to make a strong first impression in your cleaning business, pay attention to the little things. Most customers start forming an opinion about you within seconds, so the way you greet them, speak to them, and carry yourself matters more than many people realize. Here are six simple ways to get it right. If you woke up in a bad mood, fix it before you get in … [Read more...] about 6 simple ways to make a great first impression with cleaning customers
How To Manage Cleaning Customer Expectations And Avoid Complaints
Running a commercial cleaning business means you’re going to deal with customers on a regular basis. Most of the time, those interactions will be smooth and professional. The work gets done, the customer is happy, and everybody moves on with their day. But every now and then, that changes. Sometimes it happens with a long-term account. Other times it happens right at … [Read more...] about How To Manage Cleaning Customer Expectations And Avoid Complaints
How to Add Value for Cleaning Customers Without Giving Away Free Work
One of the biggest questions in the cleaning business is this: How do you give customers a little extra without training them to expect free labor every time? That’s a real question. And if you’re not careful, it can feel like walking a tightrope. You want your cleaning company to stand out. You want customers to feel like they got a great deal. You want them talking … [Read more...] about How to Add Value for Cleaning Customers Without Giving Away Free Work
How To Get More Referrals For Your Cleaning Business
If you want to grow your cleaning business without pouring money into advertising every month, then you need to get serious about referrals. I have always liked referrals for one simple reason. They are usually easier to close than cold leads.Think about it. When someone hears about your cleaning company from a person they already know and trust, you are no longer … [Read more...] about How To Get More Referrals For Your Cleaning Business