Starting a cleaning business means you will have your fair share of customer contact. Most of this customer interaction will go quite well with no problems to speak of. Sometimes however this serene "calm" is broken by an irate customer. In many cases this "calm" will be broken right off the bat, from a customer that is brand new to your company. The customer may call … [Read more...] about How To Manage Customer “Expectations”
What do Richard Branson and Andrew Carnegie have in common?
Richard Branson, the famous billionaire and owner of Virgin Airways never had one. Andrew Carnegie, an industrialist from our not too distant past didn't either. Do you know what I'm talking about? Ready for the answer...a formal education. Isn't that just an amazing thought? Two of the worlds wealthiest people, but neither made it to high school, let alone college. I'm … [Read more...] about What do Richard Branson and Andrew Carnegie have in common?
Stand out from the competition (and close the deal)
Today we're going to speak to how to put some "space" between you and your competitors. Differentiating yourself is not nearly as difficult as you may think, and it can be accomplished virtually instantly. It starts off with simply being prepared to do business when you first meet the potential customer. Are you well dressed and groomed? Do you have your business card ready … [Read more...] about Stand out from the competition (and close the deal)
Adding Value To The Customer Relationship
How do you add value to your customers? Now you must be wondering, what "value" I'm talking about". I know you know how to clean, and there is value in that, but that's not what I'm talking about now. Value goes beyond just cleaning for someone and collecting a check for your effort. Ideally you want to extend your reach, and become more than just a just a run of the mill … [Read more...] about Adding Value To The Customer Relationship
Building A Team
UPDATED 10/19/2021: When you are just starting to get your cleaning business off the ground it's easy to get overwhelmed by it all. After all, it seems like there is just so much to learn. And if you are a control freak like me, you want to become an expert at everything you do. But that's not possible of course (though it doesn't stop us from trying). For instance, when I … [Read more...] about Building A Team