We all get frustrated from time to time, and that is to be expected. But many times I see people who ALWAYS seem frustrated in their attempt to start a cleaning business. Why is that? Is there some "frustration gene" in our DNA that gets switched "on" somehow? I doubt it. Many times I think the real reason is because these folks are not performing tasks in their "logical … [Read more...] about Why People Become Frustrated…
Why Customer Service Is So Important
Being in business a while has taught me a lot about customer service, and just how important a role it serves in business. Customer service is important to any business, whether it be the cleaning business or any other entity. At the end of the day, a businesses ultimate goal must be about satisfying the needs of its customers. Anything short of that undermines the whole … [Read more...] about Why Customer Service Is So Important
Why You Need To Be Different
When you operate your own cleaning business, you can't just blend into the woodwork like everyone else. You need to let the world at large know that you are a different flavor, one with no bitter after-taste. Why is that? Well... just like many other "service" professions, the cleaning business suffers from an image problem. Unfortunately many people have low expectations … [Read more...] about Why You Need To Be Different
Time Management In The Cleaning Business
John Wooden, the former UCLA basketball coach once said the following: "If you don't have time to do it right, when will you have time to do it over?" That statement really sums up the whole concept of time management for me because it's plain and simple. The best part about managing your time is the fact that the better you are at it, the more time you have for yourself. I … [Read more...] about Time Management In The Cleaning Business
How Much Money Can You Make?
I get asked how much money can you earn in the cleaning business nearly everyday. I'm not really surprised by that, after all money makes the world go round as they say. The answer to this question lies in many factors, and I will be unable to touch upon all of them in this post, but I'll do my best. This is how the process will work. I'll provide a few brief case studies … [Read more...] about How Much Money Can You Make?