When most people start a cleaning business they learn one thing real fast. Customer service will make you or break you. To summarize how important this is...everyday needs to be "Customer Appreciation Day". The companies who fail to grasp how important customer service is generally don't last too long. So needless to say, you need to focus on it. Having a handle on what … [Read more...] about Three Pillars Of Customer Service
Archives for July 2010
5 Tips On Overcoming Objections
You are making your pitch to a potential client, all seems swell then BOOM. They have an objection to doing business with you. How do you reply? Most folks have no clue. When you are new and lack experience, overcoming the hurdles the customer throws at you during the sales process can be tough. You haven't learned how to counter the objection they have because you are new at … [Read more...] about 5 Tips On Overcoming Objections
Keep An Eye On This Detail
As I have mentioned many times before, a cleaning business has many moving parts. They all need to work together to run smoothly. The moment one part jams up, it creates problems elsewhere. One part that is quite important is your accounts receivable. This is the money that is due you. Generally you create an invoice for any cleaning work your company performed and mail it. … [Read more...] about Keep An Eye On This Detail