Being in business a while has taught me a lot about customer service, and just how important a role it serves in business. Customer service is important to any business, whether it be the cleaning business or any other entity. At the end of the day, a businesses ultimate goal must be about satisfying the needs of its customers. Anything short of that undermines the whole … [Read more...] about Why Customer Service Is So Important
customer satisfaction marketing
Customer Service Or Customer WOW
Every customer you will ever have will want to be treated like they are your only customer. Remember this every time you cash your pay check. Even though it is your own business, your customers are making that pay check possible. In other words... your lifestyle depends on it. This includes your nice house, nice cloths, nice car, great vacations etc. Customers have a … [Read more...] about Customer Service Or Customer WOW
How To Manage Customer “Expectations”
Starting a cleaning business means you will have your fair share of customer contact. Most of this customer interaction will go quite well with no problems to speak of. Sometimes however this serene "calm" is broken by an irate customer. In many cases this "calm" will be broken right off the bat, from a customer that is brand new to your company. The customer may call … [Read more...] about How To Manage Customer “Expectations”
Creating A Strong Guarantee
Your guarantee matters! People notice them and make purchasing choices based on whether or not the guarantee in question eliminates the risk associated in doing business with a particular company. Your guarantee matters the most when you are courting new clients. Once they know your work, the guarantee seems less important to them. Which makes sense. So the issue is to create … [Read more...] about Creating A Strong Guarantee