During the course of your career you will become well versed in the warning signs that indicate trouble is brewing with an account. When you are new you may lack the ability to read the tea leaves. This lack of knowledge can result in you learning many costly lessons. There is nothing worse than going through the trouble of acquiring a new customer (both the cost and time … [Read more...] about Signs Of A Looming Problem
Worth A Look
Screening Applicants Over The Phone
When you run a help wanted ad with your phone number listed you can be sure of one thing. The phone is going to ring. Probably quite a bit. Now having a bunch of applicants calling is a good thing right? I mean that is the whole idea correct? Well...yes it is. But it could also lead to some undesirable side effects. One being wasting your time on unqualified … [Read more...] about Screening Applicants Over The Phone
The Help Wanted Tracker
Keeping track of the specifics of your help wanted ads is important. Especially if you want to repeat successes and avoid constant failures when running help wanted ads. After all...the ads aren't cheap. So the best way of tracking what works and what doesn't is to create a simple form. Use it to collect some data on the ads as you run them. The information may not be … [Read more...] about The Help Wanted Tracker
What Ten Years In Business Has Taught Me (Vol 2)
There are many moving parts to a cleaning business. All need to work seamlessly together to provide for a pleasant customer experience. Some of these moving parts are minor while others are major. To draw a comparison, think of your car. A flat tire can bring it to a stop just like a failing transmission can. One is an easy fix while the other will set you back some serious … [Read more...] about What Ten Years In Business Has Taught Me (Vol 2)
Making It Personal. The Handwritten Note
When your at home looking over your mail, do you get as excited as me to receive a real letter/note? I'm not talking about the computer generated envelopes that are written in cursive to make you think it is handwritten. I'm talking about an actual handwritten note from a real person. One that displays someone's less that perfect handwriting ability. You know...the one that … [Read more...] about Making It Personal. The Handwritten Note