I don't know about you, but once I get working in my office I kinda go into a trace. I kick out one task after another once I really get myself going. But then the inevitable happens...the phone rings. Now you would think having the phone ring is a good thing (and it is to be sure). It's just that once you are in business a while you realize that not every call is a new … [Read more...] about Most Businesses “Blow It” When Answering The Phone (don’t be one of them)
Worth A Look
10 Thought Provoking Quotes
Every now and again we all get a little down and need a pick me up. Today's pick me up comes in the form of some wise words of wisdom. I have stumbled across a few quotes recently that have moved me, and I would like to share them with you. I have no idea who is behind these quotes or when they were uttered, but they sure do make sense (not to mention they tend to correct me … [Read more...] about 10 Thought Provoking Quotes
Do you offer discounts to get cleaning accounts?
When you advertise your cleaning business do you offer discounts of any kind? If not, why not? When you pick up any newspaper or view advertisements on TV what do you see? "Special Offers", "Discounts" or other incentives for getting an order of some kind right? If you are sending out a direct marketing piece to help jump start or increase your cleaning business, you should … [Read more...] about Do you offer discounts to get cleaning accounts?
More Tidbits About How “Perception” Affects Your Cleaning Business
In a past blog Tom talked about the power of perception (the importance of how you look, act and other random issues with appearance). In this blog I want to expand on that a bit because perception is just so important. To put this is perspective for you, if people "perceive" you are neat and clean, they see you as someone who does a good job. But if they "perceive" you as … [Read more...] about More Tidbits About How “Perception” Affects Your Cleaning Business
Prepare For The Unexpected (hint, public speaking)
Always be prepared to speak about your business, because you never know when the opportunity may present itself. I recently attended a networking breakfast, and out of the blue the president of the business association asked me to do a 5 minute presentation about my business (the person that was to speak did not show up). Though I was a little nervous I said yes right away. … [Read more...] about Prepare For The Unexpected (hint, public speaking)