When you meet a potential customer in person, that’s where the deal is usually decided. Not on your website. Not on your flyer. Not even on your proposal. It’s YOU. And here’s how you need to look at it… When someone calls your cleaning company, they have a problem. Always. Maybe their current cleaning company is dropping the ball. Maybe they’re overwhelmed and don’t know … [Read more...] about Win the Walkthrough: Show Up Ready to Solve Their Problem
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5 Customer Service Tips That Help You KEEP Cleaning Accounts
Landing a new cleaning account feels great. It gives you momentum. It gives you confidence. It makes you feel like all the hard work, phone calls, flyers, proposals and follow-up is finally starting to pay off. But here’s the truth… Getting the account is only half the battle. Once a customer says yes, now you have to keep them happy. And in the cleaning business, that … [Read more...] about 5 Customer Service Tips That Help You KEEP Cleaning Accounts
3 Simple Tips for Managing Cleaning Staff
3 Simple Tips for Managing Cleaning Staff in Your Cleaning Business Let’s be honest. Dealing with staff can test your patience in a hurry. When you first start growing a cleaning business, you tend to think the hard part is getting customers. And yes, that part can be tough. But once you start bringing in employees, you quickly find out that managing people comes with a … [Read more...] about 3 Simple Tips for Managing Cleaning Staff
Never suggest the customer “has a problem”
You are out all day (or night for that matter) and you find out you have a message from one of your customers. You listen to it and realize that they are calling with a complaint and they want you to call them back RIGHT AWAY. Oh, I can still feel the dread that would come over me when this situation occurred. But like my mentor used to say, “Owning a business isn't for … [Read more...] about Never suggest the customer “has a problem”
Tools of the Trade: Broom and Dustpan
The good old broom and dustpan, one of the most common items in the commercial cleaners arsenal. On certain jobs they come in handy. Way (way, way, way) back when I worked in "Housekeeping" (which then became "Environmental Services") at my local hospital, I was using one of these everyday. I was shopping around on Amazon and stumbled across the (paid link) Trazon broom … [Read more...] about Tools of the Trade: Broom and Dustpan