I get a lot of mail from people complaining that customers just don't want to pay them what their service is worth. While I understand that position, I don't agree with it. The main reason I don't agree is that I've had tons of high profit accounts in my career. And let me tell you, there is nothing special about me. I'm just a regular guy, not some cleaning business … [Read more...] about Common Complaint: “Customers don’t want to pay top dollar for a good product”. My Answer: It’s not true and it never was!
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Top 10 things to avoid when meeting a residential cleaning customer
It's no secret that one of the best ways to grow your cleaning business is by making every single customer WILDLY HAPPY they chose you as their provider. While there are a lot of moving parts to making a customer happy enough to tell others how great you are, I'm going to focus on some that may be "off the radar" for a lot of beginners. Top 10 things to avoid when meeting … [Read more...] about Top 10 things to avoid when meeting a residential cleaning customer
What are the different types of resilient flooring?
Resilient flooring has been around since the 1950s when sheet vinyl burst onto the scene. It became quite popular because it felt "cushiony yet firm" when walking on it. It's also very durable, so needless to say it quickly became an attractive choice for kitchens and bathrooms floors in millions of homes and high traffic areas in businesses as well. Fast forward to today, … [Read more...] about What are the different types of resilient flooring?
Why you need to start small THEN grow big (not the other way around).
As I'm fond of telling everyone who will listen, when I first started my cleaning business my very first account was a small one. It was a real estate office not too far from where I lived. It wasn't a busy office so I only cleaned it every other week. The price... $60.00 per visit. Pretty humble beginnings, but I was very happy to get the ball rolling on my new career. The … [Read more...] about Why you need to start small THEN grow big (not the other way around).
Six small business myths that every beginner should know…
When you are new to the business world it can be hard to separate fact from fiction. A bunch of people say one thing, and another group say another. It can be confusing to say the least. So today I wanted to share a few nuggets of wisdom from my experience of being a business owner. This should help you out as you go about getting your business off the ground and hopefully, … [Read more...] about Six small business myths that every beginner should know…