Today I wanted to write a quick post that deals with selling supplies to your customers. When I was in business I made a point to sell them paper goods, trash liners and whatever else I could. I did that for several reasons. First, I wanted to ADD VALUE to my service. After all, the more valuable I was to the client the more likely they were to want to keep me around. At the … [Read more...] about Are you selling supplies to your cleaning customers?
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How to make more money off your mailing list
The cleaning business is EXACTLY LIKE just about all other businesses. The goal is to create recurring revenue each month by convincing enough people to do business with you. It sounds simplistic, but it really is THAT SIMPLE. People however tend to complicate things (I sure did a lot of that when I was new). In particular many beginners I work with who aren’t making the … [Read more...] about How to make more money off your mailing list
Being CREATIVE when it comes to WHO to target as a potential customer
Over the years my company has cleaned just about every type of account you could imagine. Some of those jobs came about by accident, as we have gotten tons of referrers over the years. But some of these cleaning gigs we were hired for were no accident at all. They were the result of us thinking JUST A LITTLE BIT DIFFERENTLY. Some may call that "thinking outside the box". At … [Read more...] about Being CREATIVE when it comes to WHO to target as a potential customer
Doing things the right way, even when you think nobody is watching.
My company used to clean a defense contractor that was right around the corner from my office. It was a real large facility that we cleaned five times per week. It was an awesome account that brought in a lot of money per month. We not only did the regular cleanings, but also quarterly "top to bottom" cleanings too. On top of that we cleaned the carpets regularly. We normally … [Read more...] about Doing things the right way, even when you think nobody is watching.
How to minimize slip and fall claims in the cleaning business
It was years ago, but I can still hear my insurance agent tell me "always do your best to minimize risk". The context of the conversation was twofold: Have the proper insurance AND do things the right way. I always took that advice to heart and tried to be smart about everything. One of the main liability related issues you have with owning a cleaning business is wetting the … [Read more...] about How to minimize slip and fall claims in the cleaning business