If a customer asks you a question that you don't know the answer to, what do you do? Do you tell the them the truth, or do you try to fudge your way through it and hope they don't notice? Of course the best answer is always the honest answer. That's no secret. So this leads to two possible responses when faced with this situation. The first is, "I can't answer that but I can … [Read more...] about Don’t fudge your way through things
Archives for February 2011
Getting Organized And Getting Started
Getting started in your own cleaning business can seem like a daunting task. You need to do so many things to get going, that it makes your head spin. So many people let their dream die at the starting gate because of this, which is sad because overcoming this dilemma is very easy to do. With that in mind, I'll lay out some tips to get you started with the process. 1 - Make … [Read more...] about Getting Organized And Getting Started
Simple Tips On How To Get More Referrals
One of the best ways to grow your cleaning business is through referrals. Referrals give you the luxury of potentially adding more revenue and profit without the added expense of a traditional marketing campaign. Another benefit of referrals is that when someone is referred to your company, they are "pre-sold" on your services. This increases the chances that you can convert … [Read more...] about Simple Tips On How To Get More Referrals
5 Tips For Making A Great First Impression
When you start your cleaning business, what do most of you think of first? Getting customers! So far so good, you're on the right track. After all, you won't last very long if you don't find some cleaning accounts real quick. The next part of the process is where some people get tripped up though. This is because many people think they are only selling cleaning services to … [Read more...] about 5 Tips For Making A Great First Impression
How To Manage Customer “Expectations”
Starting a cleaning business means you will have your fair share of customer contact. Most of this customer interaction will go quite well with no problems to speak of. Sometimes however this serene "calm" is broken by an irate customer. In many cases this "calm" will be broken right off the bat, from a customer that is brand new to your company. The customer may call … [Read more...] about How To Manage Customer “Expectations”