Landing a new cleaning account feels great. It gives you momentum. It gives you confidence. It makes you feel like all the hard work, phone calls, flyers, proposals and follow-up is finally starting to pay off. But here’s the truth… Getting the account is only half the battle. Once a customer says yes, now you have to keep them happy. And in the cleaning business, that … [Read more...] about 5 Customer Service Tips That Help You KEEP Cleaning Accounts
customer service tips
How To Be The King Of Customer Service
I bet you don't have to think too hard to remember your last negative customer buying experience. Maybe a website failed to respond to your email question? Perhaps a sales associate at your neighborhood grocery store failed to ring up the correct price on a sales item. Or maybe you were left on hold for a stretch of time when you called your banks toll-free line. Negative … [Read more...] about How To Be The King Of Customer Service
9 Step Plan For Resolving Customer Complaints
When you start a cleaning business you will encounter customers who will complain at some point. There is no way around it. So it pays to have a plan in place that turns that upside-down smile right side up again. Some are easier to please than others. Some customers feel "bad" about calling while others will dramatically over-state the problem. For instance I once had a … [Read more...] about 9 Step Plan For Resolving Customer Complaints