One thing I’ve always believed in is making life easier on myself whenever possible. As a business owner, I’m not looking for extra fires to put out. I’m looking for systems that work, routines I can trust, and fewer surprises. That is one reason I’m a big believer in consistency. When I find something that works on an account, I like to leave it alone. That goes for … [Read more...] about Don’t “save a few bucks” your way into a bigger problem
customer satisfaction
Case Study on “Perception”. What you see and what the customer see are not always the same.
The cleaning business can be a rather relaxed way to earn a living as many times your "boss" is never really present when you are cleaning. This is probably more true on the commercial side than the residential side, but generally speaking the cleaning crew are the only people around. This means either you or your crew get to go clean a home or office all by yourselves. This … [Read more...] about Case Study on “Perception”. What you see and what the customer see are not always the same.
How to do “more than asked” WITHOUT giving it away for “free”…
How do you "add value" to the customer without doing it for free? That's the question we all face. It can be like walking a tightrope in a sense. You need to separate your company from the rest of the pack yet do so in a way that doesn't squeeze the purse strings. It doesn't seem easy, but it really is! Need an example? Consider the baker at the corner bakery who throws in an … [Read more...] about How to do “more than asked” WITHOUT giving it away for “free”…