Running a commercial cleaning business means you’re going to deal with customers on a regular basis. Most of the time, those interactions will be smooth and professional. The work gets done, the customer is happy, and everybody moves on with their day. But every now and then, that changes. Sometimes it happens with a long-term account. Other times it happens right at … [Read more...] about How To Manage Cleaning Customer Expectations And Avoid Complaints
cleaning complaints
VIDEO: Discover how to make customers that complain about your service HAPPY AGAIN in 9 steps
If you own a cleaning business, rest assured, you will get a complaint of one kind or another no matter how well you run your company. That's just the way it is, and I seriously doubt that it will change in my lifetime. But that's OK, it's the same for just about every industry. What is really important once a complaint occurs is how you deal with it. Far too many business … [Read more...] about VIDEO: Discover how to make customers that complain about your service HAPPY AGAIN in 9 steps