One of the things I did in my business was make sure the customer knew who my employees were. Basically I needed low-cost uniforms! So I had my buddy who owned a printing company make me a bunch of t-shirts, caps, sweaters and light jackets with my company name and logo plastered across them. This is important for not only for looking professional, but for branding purposes … [Read more...] about Custom Embroidered Baseball Caps Will Add A Professional Image To Your Business
Experienced
Your NEW Boss: The Office Manager
Many people think a business owner IS THE BOSS, and while that is true to a degree, they actually report to someone else. That would be THE CUSTOMER. They are the ones that PAY YOU, so they hold all the cards. The more you get hired, the MORE BOSSES YOU HAVE! Office managers are the people who are going to be your boss eventually when you have accounts in the commercial … [Read more...] about Your NEW Boss: The Office Manager
Taking care of customer complaints FAST will help you keep accounts long term
One of the early lessons I learned in the cleaning business is that unresolved complaints soon lead to you getting fired. Sadly it took me a while to get this though my thick head, and I lost a few pretty good cleaning accounts as a result. It wasn't as if I was the guy in the picture above shredding the complaints as they came in, it was more of me not giving the problem … [Read more...] about Taking care of customer complaints FAST will help you keep accounts long term
Why you need to OBSESS over every single client that hires you
The value of a customer can be deceiving. Many people ONLY look at the bottom line of that one job, and see nothing else. For instance a one-time window cleaning job that brings in $175.00 would be viewed as simply a customer WORTH ONLY $175.00. But that is FAR FROM THE TRUTH. The fact is that one-time customer is probably worth many times more if you play your cards … [Read more...] about Why you need to OBSESS over every single client that hires you
How to find realtors that deal in foreclosures
I've mentioned many times the power of contacting real estate agents as you market your services. They can be a tremendous source of income for you if you work hard at cultivating this very key target market. Today we're zeroing in even more on this segment. I'm going to share a technique for finding realtors that deal in foreclosures. It's through the use of a site called … [Read more...] about How to find realtors that deal in foreclosures