I recently received an email asking if customers ever gave my cleaning staff gifts. The answer is YES they did In fact many customers do that, at least in my experience anyway. I would say it's close to 50/50 if I had to guess. I would think that the main factor driving their generosity is staff performance. So if the customer is happy they are more likely to take care of … [Read more...] about Do customers ever give gifts to the cleaners?
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Deal breakers. Accounts I thought I had, then lost for one reason or another…
Over the years I landed a lot of accounts. Small, large and everything in-between. I also failed to get a lot of jobs over the years for one reason or another. My price being too high was usually the main culprit I assume. To be honest, I was always OK with losing out because my price was too high. I wasn't in this business to work for free, or to make buddies with anyone. I … [Read more...] about Deal breakers. Accounts I thought I had, then lost for one reason or another…
Cleaning products that made my life easier and more productive…
One question I always asked myself when looking at a job is "how can I get the job done as fast as possible?" Time is money as they say, and the faster we get done the more money I get to keep. So I want to be as efficient as possible. This meant I was always on the lookout for products that saved my staff time in some way, shape or form. Just a small time savings can make a … [Read more...] about Cleaning products that made my life easier and more productive…
Taking a vacation when you own a business…
Getting away on vacation when you are a business owner can be a challenge. You have jobs, deadlines and employees to worry about. From there you have to worry about who's in charge, what happens to any money that is collected and the list goers on and on. It sounds pretty daunting. And to a certain extent, it is! In my career, preparing for a vacation was always one of my … [Read more...] about Taking a vacation when you own a business…
The Mailbag Volume 4: Answering some common questions about the cleaning business…
Once again I'm digging into the "mailbag". This means I'll be sharing my answers to a few questions that people have asked me lately. Today makes the fourth installment of this series. The third one is here, the second one is here and the first one is here in case you missed it. If this is your first time here, I'll make mention that I try to answer as many questions as … [Read more...] about The Mailbag Volume 4: Answering some common questions about the cleaning business…