How you converse with people will go a long ways towards how successful you will be. The better you are, the further you'll go. This doesn't mean you need to have a PhD of some kind to succeed, but every single word you say DOES MATTER on some level. Small combinations of simple sounding words can be interpreted in any number of ways. In a worst case … [Read more...] about Words Matter: Phrases and words to avoid using when speaking to customers