If you own a cleaning business, rest assured, you will get a complaint of one kind or another no matter how well you run your company. That's just the way it is, and I seriously doubt that it will change in my lifetime. But that's OK, it's the same for just about every industry. What is really important once a complaint occurs is how you deal with it. Far too many business … [Read more...] about VIDEO: Discover how to make customers that complain about your service HAPPY AGAIN in 9 steps