One of the oldest sayings in the business world is "Customer service is King". It's as true now as it was when they were building the pyramids in Egypt. You simply are not getting around this basic fact of business. Many may try, but much like how father time catches up to us all, poor customer service catches up to all businesses who don't focus on that aspect of their … [Read more...] about Don’t learn this customer service statistic the hard way!
poor customer service
My experience dealing with extremely poor customer service and how it cost them a sale…
Recently there was a study that rated the customer service skills of many different types of businesses. To nobody's surprise cable companies brought up the rear. In fact, they were dead last. That's not saying much for an industry that makes profits by the bucketful. In their greed to make more, they dis-satisfy many. It's a shame. I recently had the opportunity to see for … [Read more...] about My experience dealing with extremely poor customer service and how it cost them a sale…