I get a lot of mail from people complaining that customers just don't want to pay them what their service is worth. While I understand that position, I don't agree with it. The main reason I don't agree is that I've had tons of high profit accounts in my career. And let me tell you, there is nothing special about me. I'm just a regular guy, not some cleaning business … [Read more...] about Common Complaint: “Customers don’t want to pay top dollar for a good product”. My Answer: It’s not true and it never was!