I don't know about you, but once I get working in my office I kinda go into a trace. I kick out one task after another once I really get myself going. But then the inevitable happens...the phone rings. Now you would think having the phone ring is a good thing (and it is to be sure). It's just that once you are in business a while you realize that not every call is a new … [Read more...] about Most Businesses “Blow It” When Answering The Phone (don’t be one of them)