One of the early lessons I learned in the cleaning business is that unresolved complaints soon lead to you getting fired. Sadly it took me a while to get this though my thick head, and I lost a few pretty good cleaning accounts as a result. It wasn't as if I was the guy in the picture above shredding the complaints as they came in, it was more of me not giving the problem … [Read more...] about Taking care of customer complaints FAST will help you keep accounts long term
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Books on How To Stay Motivated
Whenever you decide to tackle some new challenge in your life "motivation" plays a large part in whether or not you succeed. It really doesn't matter if the goal is weight loss, learning a musical instrument or starting a business. Each one takes time to accomplish! Even though I had strong motivations for wanting to be in business for myself, I had tough stretches where I … [Read more...] about Books on How To Stay Motivated
Holiday gift ideas for your customers
When I first started my cleaning business I set aside anywhere from $20 to $80 bucks from each account for a holiday gift. The idea was to deliver some small token of my appreciation to my top customers during the holidays to help drive home not only how much we care, but to differentiate our business. I seriously doubt that there are that many cleaning companies out there … [Read more...] about Holiday gift ideas for your customers
How to avoid “I only want YOU as my cleaner” when you are just starting out.
When you are new and just getting started, odds are you will be performing the cleaning. This makes sense, as you are just getting started and don't have employees yet. As you get jobs, and earn more, the need for staff will come in no time flat. But while that is an awesome strategy for getting your business off the ground, one of the unintended consequences of that approach … [Read more...] about How to avoid “I only want YOU as my cleaner” when you are just starting out.
Harassment, intimidation and bullying in the workplace.
Nobody likes to work in a hostile environment, or one that makes them feel uncomfortable and unwelcome. Yet sadly this situation is very common in today's workplace. Employers are responsible for making sure that this type of behavior doesn't take place. For more information on this visit the website of the U.S. Equal Employment Opportunity Commission. Workplace harassment is … [Read more...] about Harassment, intimidation and bullying in the workplace.