You are out all day (or night for that matter) and you find out you have a message from one of your customers. You listen to it and realize that they are calling with a complaint and they want you to call them back RIGHT AWAY. Oh, I can still feel the dread that would come over me when this situation occurred. But like my mentor used to say, “Owning a business isn't for … [Read more...] about Never suggest the customer “has a problem”
Don’t be a salesperson that “SELLS” your services. Try this instead!
Who likes a high pressure sales pitch? Or how about someone who is really TRYING TOO HARD to convince you to buy something? Neither one sounds appealing. I always remember this one time when I was at a dealership looking to buy a vehicle, and this sales guy kept trying to sell me the ugliest crossover SUV you ever saw (I'll leave the brand out because it's not important, … [Read more...] about Don’t be a salesperson that “SELLS” your services. Try this instead!
Don’t let the miserable customers get you down
Every industry has them, in fact every town has them. Sadly some days you feel surrounded by them. I'm talking about the "unhappy ones". These are folks that wake up unhappy, spend all day trying to make others unhappy then go to bed unhappy. The next day they repeat the process. They are TOXIC. How sad it is! I ran into one of these people yesterday. I don't own my … [Read more...] about Don’t let the miserable customers get you down
A dirty toilets most feared enemy: High Acid Toilet Bowl Cleaner
Having worked in the trenches for many years in my own cleaning business, I've seen my fair share of nasty toilets. I believe some of the toilets we cleaned were probably NEVER CLEANED since they were installed. But the beauty of the cleaning business is the fact you can bring the dead back to life. This is not only true with toilets, but showers / tubs and especially … [Read more...] about A dirty toilets most feared enemy: High Acid Toilet Bowl Cleaner
Tools of the Trade: Broom and Dustpan
The good old broom and dustpan, one of the most common items in the commercial cleaners arsenal. On certain jobs they come in handy. Way (way, way, way) back when I worked in "Housekeeping" (which then became "Environmental Services") at my local hospital, I was using one of these everyday. I was shopping around on Amazon and stumbled across the (paid link) Trazon broom … [Read more...] about Tools of the Trade: Broom and Dustpan