Last week I wrote about how I used to handle billing if I had to skip a cleaning because it fell on a holiday.
So this week I thought it would be a good idea to write about what holidays I used to include in my contract that stated NO CLEANINGS on these days.
As I mentioned last week, I’m only sharing how I used to handle holidays. You, as CEO of your own company, need to take a look at these issues and how they affect your company and come up with your own plan. I kept it simple! I added this paragraph to my contracts (or as I used to call them “Service Agreements”)…
Cleaning services will not be performed on the following holidays: New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving Day and Christmas Day. If service is required, daily cleaning rate plus 25% will be itemized on next monthly bill. If service on a holiday is required, a two week notice is required for scheduling purposes.
As you can see, I included the major holidays. Most customers never had an issue with this, as their company had off too! But as a beginner I can see how people are concerned about not showing up as scheduled if the holiday falls on a day you are supposed to clean.
Anyway… I hope this helps you going forward. If anyone out there has any suggestions, comments or just thoughts about how this affects them, feel free to leave a comment below and get the conversation started. I look forward to hearing from you.