Losing an account even when you did a great job…

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by Tom Watson on July 6, 2014

Owning a business can be frustrating at times. You do everything to the best of your ability and yet sometimes it still doesn’t matter.

That was the case for me this past week. We have this account, and we’ve had it for some time, that is letting us go for another company.

It’s a doctors office to be specific, and honestly it was one of our favorite accounts. Lot’s of good people work there. Anyway, though we have always had a strong relationship with everyone in this office, recently the office was bought out by a larger company.

This letter from the office manager letting us go didn’t come as a complete surprise to me, because when the new owners took over they immediately fired the office manager who hired me. Whenever that happens, you need to be prepared for just about anything.

You may or may not remember, but I discussed this scenario back in October 2013. It was in podcast 101 A new Sheriff comes to town as that was when the new owners took over. Once we got past the first couple months of new ownership I thought we may have weathered the storm.

At the end of the day this new ownership group had no issues with our company, they just have a preferred vendor that handles their cleaning services. It kind of makes sense on their part because they have about a dozen locations and having one company clean them all is easier from a billing standpoint. They get one bill each month instead of twelve different ones.

As the image I used for this post describes, all I can do is “just keep going”. I won’t be hanging my head in shame, lay around depressed or let it get me down in any way whatsoever. This is just part of business. I’ll wake up tomorrow morning and get back to work. Another job is always right around the bend!

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{ 8 comments… read them below or add one }

1 Francisco July 6, 2014 at 11:09 pm

Hi Tom grate poste at a grate moment for me because this past week we lost 6 houses that we clean, not because are service was bad but because they are all moving at the same time. But like you say this is just a part of business. Like you say ” I’ll wake up tomorrow morning and get back to work. Another job is always right around the bend!”

Thanks for all the encouragement!

Say Hi to Sue!

2 Ron July 7, 2014 at 10:28 am

You are right Tom,that is how the cleaning business goes. The same happen to me with this one account I had for 9 years which I grow to love. I had good relationships with the people who worked there and they alway told me how great the cleaning was. Until new owners took over and then we where history! Thank for all your great advice Tom, I have learn a lot from you.

3 Tom Watson July 7, 2014 at 1:58 pm

Hi Francisco! I have been EXACTLY where you are, so I know how you feel. Just keep working!

4 Tom Watson July 7, 2014 at 2:00 pm

Thanks Ron! It stinks, but there is nothing we can do about it. Just keep doing your best and it will all work out.

5 Jake September 20, 2014 at 7:31 am

Hi: Tom
We have lost 4 jobs all because they moved to other location, I know what the feeling is.

6 Jake September 20, 2014 at 7:33 am

I am in Australia btw.

7 Tom Watson September 20, 2014 at 2:10 pm

Hi Jake! Yes it happens. No way around it other than to just keep pushing forward. A few years back I lost one (really two because they had two locations) because the market that company was in just tanked. I was out about $1,500 worth of revenue per month of which $600 plus was pure profit. A real cupcake of a job down the drain!

8 Tom Watson September 20, 2014 at 2:11 pm

Is the economy bad there or has it turned around a bit?

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