The value of a customer can be deceiving. Many people ONLY look at the bottom line of that one job, and see nothing else. For instance a one-time window cleaning job that brings in $175.00 would be viewed as simply a customer WORTH ONLY $175.00. But that is FAR FROM THE TRUTH. The fact is that one-time customer is probably worth many times more if you play your cards … [Read more...] about Why you need to OBSESS over every single client that hires you
Archives for October 2016
They hired you once and were very happy. Why didn’t they ever call you again?
Not every job in the cleaning business is a regular recurring cleaning account. Some are one-time jobs for services like window cleaning, carpet cleaning and spring cleanings. These certainly aren't as profitable as having a 5 time per week cleaning account, but you can't be choosy. A paying customer is a paying customer right? Take what is given you is my philosophy. But … [Read more...] about They hired you once and were very happy. Why didn’t they ever call you again?
Never forget this phrase as long as you own a cleaning business: “What gets you hired gets you fired”
You are probably wondering what I mean by the phrase “what gets you hired gets you fired”. I'll get to what it means in a second, but let me explain where it came from first. I was reading a book I purchased about starting a cleaning business many years ago. This must have been over 20 years ago. Though the book wasn't all that good, it did have some useful tidbits of … [Read more...] about Never forget this phrase as long as you own a cleaning business: “What gets you hired gets you fired”
Productivity Tip: Do your most important work first.
Mark Twain once said... “if the first thing you do each morning is to eat a live frog, you can go through the rest of the day knowing it is probably the worst thing that you’ll have to face all day.” What I think he really meant by that is this... if you take care of your most unpleasant task first thing in the morning you spend the rest of the day enjoying yourself. This is … [Read more...] about Productivity Tip: Do your most important work first.
Selling “Air Freshener Dispensers” to your cleaning accounts
Cleaning is great, and you can certainly make good money doing it, but by thinking creatively you can add some other "profit centers" to your business. Carpet cleaning and window cleaning certainly come to mind as obvious services to consider adding to your business. Selling various paper goods like C-folds and toilet tissue all fit this business model too. They can all add … [Read more...] about Selling “Air Freshener Dispensers” to your cleaning accounts