The “To Do List” My Customer Left for Me

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by Tom Watson on September 28, 2014

From time to time your customer may ask you do you a task that falls outside of what you have been hired for. Generally it doesn’t happen all that much, but it will occasionally. This comes to mind for me because it just happened to me earlier this week. I’ve been on a bit of […]

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No matter how you slice it, sooner or later you’ll going to have to stand in front of the customer and make your case as to why your company should be hired. This doesn’t mean you need to make a speech per say, as that is not what is required of you. Your goal is […]

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Doing a good job TAKES TIME. Price your services ACCORDINGLY for best results.

September 14, 2014
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How to price the jobs effectively is part of being a cleaning business owner. The ability to do so may seem insurmountable at times, but eventually you’ll get the hang of it. At the end of the day you need to practice your craft. Nothing but practice will make you better. This is why you need to […]

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Lack of “planning” gets me in trouble…

September 7, 2014
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We all know that “having a plan” is important. It’s drilled into us by our parents when we were young. I can still hear my mother asking me “what’s your plan when things don’t work out?”. Many times growing up I didn’t have a good answer – to the dismay of my mother –  but over […]

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Choosing the right vacuum for the job can save you time and money…

August 31, 2014
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When you are just getting started in the cleaning business the vast majority of jobs you’ll be hired for will be small. This fact makes choosing a vacuum pretty easy. Most people just go for a stock model and don’t think much about the choice. But when you get into larger and larger cleaning accounts choosing […]

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“Micro” Direct Mail Campaigns Are Easy To Do And Can Make You A Bundle Of Money…

August 24, 2014
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I’ve talked about direct mail marketing time and time again. If you are new to the concept, it’s nothing more than mailing out some info about your company to a prospective customer. I normally send a sales letter, flyer, business card and maybe a magnetic business card as well in a run of the mill envelope […]

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Product Review: 3M Easy Trap Duster System

August 17, 2014
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The 3M Easy Trap Duster System is a product designed to make it easier to dust mop just about any floor surface. I stumbled across it at a trade show for the cleaning industry a few months back. After speaking with company representatives they gave me a bunch of samples to try out. We’ve been testing […]

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PRO TIP: “Cross-Train” your employees so they can clean other accounts…

August 10, 2014
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Once you get a few accounts – and the employees to clean them – you will want to start thinking about cross-training a few members of your staff. The idea is to have “coverage” in case people unexpectedly quit or need time off. Though employees have the best of intentions, situations will occur where the […]

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FIVE Tips For The New Business Owner

August 3, 2014
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When you are just starting out it can be tough to learn everything you need to. It’s a whole new ballgame, and you are a “rookie” so to speak. I know that back when I first started it was a bit of a learning curve. I had no experience whatsoever. All I ever managed was “myself”, […]

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Five Quotes For The New Business Owner

July 27, 2014
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Just about anyone can give advice to others, but common sense dictates that not all advice is created equal. Generally I tend to give added weight to those who have a track record of success in a given area. So today I wanted to share some wisdom from those who have risen to the top of their […]

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