When you are just getting started in the cleaning business the vast majority of jobs you’ll be hired for will be small. This fact makes choosing a vacuum pretty easy. Most people just go for a stock model and don’t think much about the choice. But when you get into larger and larger cleaning accounts choosing […]

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I’ve talked about direct mail marketing time and time again. If you are new to the concept, it’s nothing more than mailing out some info about your company to a prospective customer. I normally send a sales letter, flyer, business card and maybe a magnetic business card as well in a run of the mill envelope […]

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Product Review: 3M Easy Trap Duster System

August 17, 2014
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The 3M Easy Trap Duster System is a product designed to make it easier to dust mop just about any floor surface. I stumbled across it at a trade show for the cleaning industry a few months back. After speaking with company representatives they gave me a bunch of samples to try out. We’ve been testing […]

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PRO TIP: “Cross-Train” your employees so they can clean other accounts…

August 10, 2014
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Once you get a few accounts – and the employees to clean them – you will want to start thinking about cross-training a few members of your staff. The idea is to have “coverage” in case people unexpectedly quit or need time off. Though employees have the best of intentions, situations will occur where the […]

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FIVE Tips For The New Business Owner

August 3, 2014
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When you are just starting out it can be tough to learn everything you need to. It’s a whole new ballgame, and you are a “rookie” so to speak. I know that back when I first started it was a bit of a learning curve. I had no experience whatsoever. All I ever managed was “myself”, […]

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Five Quotes For The New Business Owner

July 27, 2014
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Just about anyone can give advice to others, but common sense dictates that not all advice is created equal. Generally I tend to give added weight to those who have a track record of success in a given area. So today I wanted to share some wisdom from those who have risen to the top of their […]

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Success is NOT a straight line

July 20, 2014
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We live in a world where you can have just about anything anytime you want. Success on the other hand needs to be earned, as you really can’t buy your way in. This means you need to have some patience as you go about building your business from scratch. It takes time to build anything […]

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How to handle negative social media comments about your service

July 13, 2014
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Social media is a double-edged sword in that it can be a tremendous positive for your company or it can help to sink your online reputation. The difference can be “how you respond” to negative comments. Learning how to do so is key because social media is not going away anytime soon. Seeing all the social media channels […]

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Losing an account even when you did a great job…

July 6, 2014
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Owning a business can be frustrating at times. You do everything to the best of your ability and yet sometimes it still doesn’t matter. That was the case for me this past week. We have this account, and we’ve had it for some time, that is letting us go for another company. It’s a doctors […]

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Say THANKS to all your new customers. They could have chosen ANYONE!

June 29, 2014
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Anytime you get a new account, it’s a time to be excited. You put the work in, and now you are starting to see results. But far too many business owners forget one very important thing once they get hired. That is SAYING THANK YOU. I was reminded of this very important lesson this past week. […]

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