Ordering your supplies through Staples Advantage…

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by Tom Watson on October 26, 2014

As you grow your business you’ll need to start buying supplies at a faster and faster rate. Buying supplies once per month turns into once per week, then twice per week! You’ll need trash bags in several sizes, different types of toilet tissue and paper goods like c-fold towels to name just a few. Keeping […]

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Good customer service will always be profitable…

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by Tom Watson on October 19, 2014

In just about every book you’ll ever read about being a business owner, it will always stress the need to provide the best customer service humanly possible. While I know that’s not necessarily news to you, I thought that by adding a recent example it would help drive home how it’s not just good for […]

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Seven Tips That Will Help You Grow Your Business

October 5, 2014
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The initial act of starting a business is just the first step in a long journey of business ownership. Once you get the basics out of the way the actual work comes in. Now you need to get the business to grow and prosper. To do so you’ll need a combination of skill sets to help […]

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The “To Do List” My Customer Left for Me

September 28, 2014
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From time to time your customer may ask you do you a task that falls outside of what you have been hired for. Generally it doesn’t happen all that much, but it will occasionally. This comes to mind for me because it just happened to me earlier this week. I’ve been on a bit of […]

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Tips for making a good first impression with the potential customer…

September 21, 2014
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No matter how you slice it, sooner or later you’ll going to have to stand in front of the customer and make your case as to why your company should be hired. This doesn’t mean you need to make a speech per say, as that is not what is required of you. Your goal is […]

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Doing a good job TAKES TIME. Price your services ACCORDINGLY for best results.

September 14, 2014
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How to price the jobs effectively is part of being a cleaning business owner. The ability to do so may seem insurmountable at times, but eventually you’ll get the hang of it. At the end of the day you need to practice your craft. Nothing but practice will make you better. This is why you need to […]

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Lack of “planning” gets me in trouble…

September 7, 2014
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We all know that “having a plan” is important. It’s drilled into us by our parents when we were young. I can still hear my mother asking me “what’s your plan when things don’t work out?”. Many times growing up I didn’t have a good answer – to the dismay of my mother –  but over […]

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Choosing the right vacuum for the job can save you time and money…

August 31, 2014
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When you are just getting started in the cleaning business the vast majority of jobs you’ll be hired for will be small. This fact makes choosing a vacuum pretty easy. Most people just go for a stock model and don’t think much about the choice. But when you get into larger and larger cleaning accounts choosing […]

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“Micro” Direct Mail Campaigns Are Easy To Do And Can Make You A Bundle Of Money…

August 24, 2014
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I’ve talked about direct mail marketing time and time again. If you are new to the concept, it’s nothing more than mailing out some info about your company to a prospective customer. I normally send a sales letter, flyer, business card and maybe a magnetic business card as well in a run of the mill envelope […]

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