One of the things I did in my business was make sure the customer knew who my employees were. Basically I needed low-cost uniforms! So I had my buddy who owned a printing company make me a bunch of t-shirts, caps, sweaters and light jackets with my company name and logo plastered across them. This is important […]

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Your NEW Boss: The Office Manager

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by Tom Watson on February 19, 2017

Many people think a business owner IS THE BOSS, and while that is true to a degree, they actually report to someone else. That would be THE CUSTOMER. They are the ones that PAY YOU, so they hold all the cards. The more you get hired, the MORE BOSSES YOU HAVE! Office managers are the people […]

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One really simple way to make your business card STAND OUT (and it doesn’t cost that much)

February 12, 2017
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A business card is a staple of almost every single business that gets started. They are inexpensive and should be given out whenever possible. Distributing them gives you the chance to spread the word about what you do. Done right they are an invaluable tool for getting new business via word of mouth. When we were getting […]

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Bargain dust mops for your cleaning business

February 5, 2017
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Dust mops are a staple of just about every cleaning business. Whether you clean homes or businesses they come in handy. I can’t tell you how many I had in my business, but it certainly was quite a few. I settled on Rubbermaid for my needs, but many others are good too. Anyway, I scanned […]

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Highest Rated Dyson Vacuums On Amazon

January 29, 2017
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I’ve received a few questions lately about using Dyson vacuums for a cleaning business. My first thought is Dyson vacuums are rather pricey, and would not be an ideal choice for a commercial cleaning account. But for a residential cleaning service that cleans high-end homes it might be a good option. It would certainly impress […]

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Top Rated Steam Cleaners On Amazon

January 22, 2017
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When my company cleaned a lot of apartment complexes, we ran into tons of incredibly dirty ovens and stoves. Ordinary cleaners simply didn’t get the job done, at least not in an acceptable time frame. So we needed a better solution. So I decided to purchase a steam cleaner to see how that would work. To my […]

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Taking care of customer complaints FAST will help you keep accounts long term

January 15, 2017
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One of the early lessons I learned in the cleaning business is that unresolved complaints soon lead to you getting fired. Sadly it took me a while to get this though my thick head, and I lost a few pretty good cleaning accounts as a result. It wasn’t as if I was the guy in […]

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Books on How To Stay Motivated

January 8, 2017
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Whenever you decide to tackle some new challenge in your life “motivation” plays a large part in whether or not you succeed. It really doesn’t matter if the goal is weight loss, learning a musical instrument or starting a business. Each one takes time to accomplish! Even though I had strong motivations for wanting to be in […]

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Holiday gift ideas for your customers

December 18, 2016
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When I first started my cleaning business I set aside anywhere from $20 to $80 bucks from each account for a holiday gift. The idea was to deliver some small token of my appreciation to my top customers during the holidays to help drive home not only how much we care, but to differentiate our […]

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How to avoid “I only want YOU as my cleaner” when you are just starting out.

December 11, 2016
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When you are new and just getting started, odds are you will be performing the cleaning. This makes sense, as you are just getting started and don’t have employees yet. As you get jobs, and earn more, the need for staff will come in no time flat. But while that is an awesome strategy for getting […]

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