How you converse with people will go a long ways towards how successful you will be. The better you are, the further you’ll go. This doesn’t mean you need to have a PhD of some kind to succeed, but every single word you say DOES MATTER on some level. Small combinations of simple sounding words can be interpreted in […]

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Recently there was a study that rated the customer service skills of many different types of businesses. To nobody’s surprise cable companies brought up the rear. In fact, they were dead last. That’s not saying much for an industry that makes profits by the bucketful. In their greed to make more, they dis-satisfy many. It’s a […]

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Smile when you talk on the phone. People can REALLY HEAR IT!

August 16, 2015
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Do you realize that when speak on the phone, the person you are speaking to can tell whether or not you are smiling? I know it sounds crazy, but study after study shows that it’s true. According to one recent study, people can even tell HOW BIG your smile actually is. It’s hard to believe social […]

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HEARING the customer is one thing. LISTENING to the customer is another.

August 9, 2015
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The way our brains are wired, we hear everything all the time. This is because there is simply no way to shut our ears. They are literally holes in our heads that pick up the invisible vibrations around us. When these vibrations run into our eardrums they are converted into sound. We hear “what we want […]

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Common Complaint: “Customers don’t want to pay top dollar for a good product”. My Answer: It’s not true and it never was!

August 2, 2015
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I get a lot of mail from people complaining that customers just don’t want to pay them what their service is worth. While I understand that position, I don’t agree with it. The main reason I don’t agree is that I’ve had tons of high profit accounts in my career. And let me tell you, there is […]

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Top 10 things to avoid when meeting a residential cleaning customer

July 26, 2015
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It’s no secret that one of the best ways to grow your cleaning business is by making every single customer WILDLY HAPPY they chose you as their provider. While there are a lot of moving parts to making a customer happy enough to tell others how great you are, I’m going to focus on some that […]

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What are the different types of resilient flooring?

July 19, 2015
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Resilient flooring has been around since the 1950s when sheet vinyl burst onto the scene. It became quite popular because it felt “cushiony yet firm” when walking on it. It’s also very durable, so needless to say it quickly became an attractive choice for kitchens and bathrooms floors in millions of homes and high traffic areas in […]

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Why you need to start small THEN grow big (not the other way around).

July 12, 2015
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As I’m fond of telling everyone who will listen, when I first started my cleaning business my very first account was a small one. It was a real estate office not too far from where I lived. It wasn’t a busy office so I only cleaned it every other week. The price… $60.00 per visit. Pretty humble […]

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Six small business myths that every beginner should know…

July 5, 2015
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When you are new to the business world it can be hard to separate fact from fiction. A bunch of people say one thing, and another group say another. It can be confusing to say the least. So today I wanted to share a few nuggets of wisdom from my experience of being a business […]

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Creating choices for your customers with different “service packages”…

June 28, 2015
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Today I wanted to briefly discuss how to offer different levels of service to your customers. I think it’s best to show you an example, so you can see what I mean. The example I’ll use is for carpet cleaning. The reason why this is a good idea, especially for carpet cleaning, is because this […]

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