One of the early lessons I learned in the cleaning business is that unresolved complaints soon lead to you getting fired. Sadly it took me a while to get this though my thick head, and I lost a few pretty good cleaning accounts as a result. It wasn’t as if I was the guy in […]

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Books on How To Stay Motivated

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by Tom Watson on January 8, 2017

Whenever you decide to tackle some new challenge in your life “motivation” plays a large part in whether or not you succeed. It really doesn’t matter if the goal is weight loss, learning a musical instrument or starting a business. Each one takes time to accomplish! Even though I had strong motivations for wanting to be in […]

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Holiday gift ideas for your customers

December 18, 2016
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When I first started my cleaning business I set aside anywhere from $20 to $80 bucks from each account for a holiday gift. The idea was to deliver some small token of my appreciation to my top customers during the holidays to help drive home not only how much we care, but to differentiate our […]

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How to avoid “I only want YOU as my cleaner” when you are just starting out.

December 11, 2016
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When you are new and just getting started, odds are you will be performing the cleaning. This makes sense, as you are just getting started and don’t have employees yet. As you get jobs, and earn more, the need for staff will come in no time flat. But while that is an awesome strategy for getting […]

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Harassment, intimidation and bullying in the workplace.

December 4, 2016
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Nobody likes to work in a hostile environment, or one that makes them feel uncomfortable and unwelcome. Yet sadly this situation is very common in today’s workplace. Employers are responsible for making sure that this type of behavior doesn’t take place. For more information on this visit the website of the U.S. Equal Employment Opportunity Commission. Workplace […]

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How one man built a BUSINESS EMPIRE based upon the simple concept of TRUST

November 20, 2016
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I hardly ever watch T.V. The only time I do is when a show comes on that I can learn from. So the other day I stumbled across a show about Ted Turner. In case you didn’t know, Ted Turner was the person who founded CNN, the cable news network over thirty years ago. The show […]

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When hiring people, make your training FIRST CLASS and PROFESSIONAL

November 13, 2016
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Before being a business owner, I was an employee in someone else’s business more than a few times. So I’ve taken my fair share of training classes as a new employee of an organization. Training ranged from horrible to awesome, but most fell somewhere in-between. Some jobs just throw you into the fire with little to no training. […]

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If you are not getting sales, then one part of the “magic formula” is missing

November 6, 2016
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We have all heard the equation E=Mc2. That’s Albert Einsteins most popular mathematical equation. While that one has a meaning far above what most of us can comprehend, there are other equations that are much simpler to grasp. One in particular comes from the business world and it basically tells you the formula for making […]

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Why you need to OBSESS over every single client that hires you

October 30, 2016
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The value of a customer can be deceiving. Many people ONLY look at the bottom line of that one job, and see nothing else. For instance a one-time window cleaning job that brings in $175.00 would be viewed as simply a customer WORTH ONLY $175.00. But that is FAR FROM THE TRUTH. The fact is that […]

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