Nobody likes to work in a hostile environment, or one that makes them feel uncomfortable and unwelcome. Yet sadly this situation is very common in today’s workplace. Employers are responsible for making sure that this type of behavior doesn’t take place. For more information on this visit the website of the U.S. Equal Employment Opportunity Commission. Workplace […]

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How one man built a BUSINESS EMPIRE based upon the simple concept of TRUST

November 20, 2016
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I hardly ever watch T.V. The only time I do is when a show comes on that I can learn from. So the other day I stumbled across a show about Ted Turner. In case you didn’t know, Ted Turner was the person who founded CNN, the cable news network over thirty years ago. The show […]

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When hiring people, make your training FIRST CLASS and PROFESSIONAL

November 13, 2016
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Before being a business owner, I was an employee in someone else’s business more than a few times. So I’ve taken my fair share of training classes as a new employee of an organization. Training ranged from horrible to awesome, but most fell somewhere in-between. Some jobs just throw you into the fire with little to no training. […]

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If you are not getting sales, then one part of the “magic formula” is missing

November 6, 2016
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We have all heard the equation E=Mc2. That’s Albert Einsteins most popular mathematical equation. While that one has a meaning far above what most of us can comprehend, there are other equations that are much simpler to grasp. One in particular comes from the business world and it basically tells you the formula for making […]

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Why you need to OBSESS over every single client that hires you

October 30, 2016
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The value of a customer can be deceiving. Many people ONLY look at the bottom line of that one job, and see nothing else. For instance a one-time window cleaning job that brings in $175.00 would be viewed as simply a customer WORTH ONLY $175.00. But that is FAR FROM THE TRUTH. The fact is that […]

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They hired you once and were very happy. Why didn’t they ever call you again?

October 23, 2016
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Not every job in the cleaning business is a regular recurring cleaning account. Some are one-time jobs for services like window cleaning, carpet cleaning and spring cleanings. These certainly aren’t as profitable as having a 5 time per week cleaning account, but you can’t be choosy. A paying customer is a paying customer right? Take what is […]

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Never forget this phrase as long as you own a cleaning business: “What gets you hired gets you fired”

October 16, 2016
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You are probably wondering what I mean by the phrase “what gets you hired gets you fired”. I’ll get to what it means in a second, but let me explain where it came from first. I was reading a book I purchased about starting a cleaning business many years ago. This must have been over […]

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Productivity Tip: Do your most important work first.

October 9, 2016
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Mark Twain once said… “if the first thing you do each morning is to eat a live frog, you can go through the rest of the day knowing it is probably the worst thing that you’ll have to face all day.” What I think he really meant by that is this… if you take care […]

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Selling “Air Freshener Dispensers” to your cleaning accounts

October 2, 2016
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Cleaning is great, and you can certainly make good money doing it, but by thinking creatively you can add some other “profit centers” to your business. Carpet cleaning and window cleaning certainly come to mind as obvious services to consider adding to your business. Selling various paper goods like C-folds and toilet tissue all fit this business model too. […]

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