As someone who cleaned my fair share of apartment turnovers, I know how hard it can be to manage the process. You may have multiple managers calling you at the last-minute to clean a bunch of units you didn’t know have to be cleaned. This creates issues that can reverberate throughout your entire company. Do you […]

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Once you get established and have a base of customers under your belt you will want to consider expanding what services you offer. The more services you can offer the customer the more of a complete solution you will be to them. Now to be perfectly clear, you don’t want to rush into adding all types of different services […]

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Just starting your cleaning business? Have one but want to grow it faster? Check out these links…

October 8, 2017
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Now that I’m getting back into the swing of things, I want to take a “step back” and highlight some posts from the last few years. The collection I’m sharing today will greatly help those that are new to the business. It will also help those that are just a year or two in as […]

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Keep things SIMPLE. COMPLICATED is the enemy and should be avoided at all costs!

September 3, 2017
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Take a good hard look at the image in this post. I know it’s a bit small, but the message is POWERFUL. It conveys the concept of not over-complicating things. I know business seems like a machine with many levers. And in some cases it is. But the cleaning business DOES NOT HAVE TO BE […]

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Give the customer what they want. Not what you want. You’ll get hired more often.

August 27, 2017
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One of the things I learned over my years as a business owner was no two customers are going to be the same. I’m not saying that there won’t be similarities between them. In fact many customers will share very similar goals and objectives. After all in the majority of accounts we are there to […]

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Why referrals can be so incredibly profitable

August 20, 2017
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To make a long story short, we recently purchased a new home and needed to hire a moving company to do the heavy lifting. As you probably know, there are LOTS OF MOVING COMPANIES. Sadly, there are also LOTS OF BAD MOVING COMPANIES. So instead of trying to sift through a bunch of companies, reading […]

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How I dealt with “low ball” competition who were always cheaper

August 13, 2017
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Someone wrote in recently asking me how I dealt with my local competition who specialized in CHEAP PRICES. I get asked that question quite a bit, in fact I probably get asked that every week or so. I know it can seem frustrating to lose out on some deals. The reality is it can be tough […]

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QUESTIONS the potential customer NEEDS ANSWERED before they BUY FROM YOU

August 6, 2017
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When you are out there trying to drum up business, meeting potential clients along the way keep the following in mind. Potential clients all have questions that they need answered. The problem is they don’t directly come out and ask them. Potential customers tend to play their cards close to the vest, not wanting to expose […]

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The QUESTION you need to ASK your TEN BEST clients

July 30, 2017
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If I had to guess, I would say that 90% of all cleaning business owners don’t know why people buy from them. Odds are this 90% ASSUMES they know the answer to this question and that clouds the actual reason from ever being known. The minority who knows why people CHOOSE THEM are most likely those […]

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Browsing around Amazon looking for cleaning supplies for myself

July 23, 2017
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Even though I don’t own my cleaning business anymore (I retired to Florida as most of you know) I still stay current on the latest products. I do that because when we moved, we sold virtually EVERYTHING we had. I did that because I didn’t want to MOVE EVERYTHING. At the end of the day […]

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