When you get to the point where you are starting to regularly land cleaning accounts things can get pretty hectic.
Odds are you are pretty new to this, and that first onslaught of business can seem a little overwhelming. I know, I’ve been there!
So today I wanted to just share a few tips for those of you going through this for the first time. Every little bit of wisdom comes in handy right? It’s certainly better than learning the HARD WAY (like I did so many times). Anyway… let’s get started!
Tip # 1 – Hire the best people. I know this sounds pretty simplistic, and I know that I constantly repeat this over and over, but the biggest thing that effects your success (outside your ability to get the accounts in the first place) will be how well you hire people to work for you.
Some blog posts on the hiring process:
Tip # 2 – Address inferior work immediately. When you start training your staff to perform the work, or even after you let them go on their own, you need to correct any cleaning deficiencies they have as soon as you notice them. Don’t let bad habits BECOME PERMANENT.
Some blog posts on the training process:
Tip # 3 – Get an extra set of keys. This is common on the commercial side of the business, and not so common on the residential side. All you need to do is explain to the customer that the extra set of keys does two things. First it allows you to inspect the facility and secondly it allows you to clean in case of emergency if you allow your employee to keep the keys to the buildings they clean. The vast majority of customers will allow multiple sets of keys.
Tip # 4 – Label keys with account numbers. When you start collecting accounts, you will also start collecting tons of keys. The last thing you want to do is put a customers name and address on a key chain tag. If you lost the key, whoever found the key would have easy access to the facility. Not an ideal setup! Instead label them. Maybe, 001, 002, 003 and on and on. This way if you lose the key, the code means nothing to the person who finds the key!
Tip # 5 – Treat alarm codes with care. Odds are high that many of the places you clean will have alarms. This will result in you having to remember many different alarm combinations. It’s a good idea to keep a master list in your wallet or purse that is available for easy reference. Remember to associate the facility alarm code with an account number, and never a name or address. And whatever you do, don’t ever give out your code, not even to employees of the account itself!
Well there you have it! Some tips to get you started and help keep you pointed in the right direction once you start collecting many different types of customers. I hope you enjoyed them, and if anyone has any other tips to share with beginners, please leave them in the comments below!