When you get to the point where you are ready to hire employees, it’s really an exciting time to be a business owner.
You are seeing your dream of a successful business coming to life right in front of your very eyes. It’s truly amazing.
With that said, once you start hiring employees you need to realize that not everyone will work out. When I was new, I thought it would be a breeze to find good quality workers. To make a long story short, I was wrong!
Though you will find many hardworking people to fill available cleaning positions, you will stumble across your fair share of those that don’t work out. So to prepare you for what is coming, I’ll share a few stories of those that didn’t work for me very long. It’s funny now, but at the time I was pulling my hair out!
Employees with one “issue” or another
The “Alarming Employee” – I had this one staff member who we went through great lengths to train, and actually was a decent cleaner. But this person had one issue that reared it’s ugly head once or twice per month. This person COULD NOT set the alarm properly.
To make matters worse, this place was only cleaned once per week. So setting off the alarm at this rate was, pardon the pun, ALARMING. The customer wasn’t pleased, and neither were we. This made us look bad. The sad part, it was only a four number code. Just FOUR NUMBERS! I had to replace this person sadly.
The “It’s The Door Knobs Fault” Employee – We still laugh about this one, even though it happened so many years ago. This one person we hired had two small offices to clean, and truth be told, they were cupcakes. As easy as can be! It was two very small doctor offices, maybe an hour and a half to clean both if you took your time.
After we let this person go on their own, we start getting calls that the back door isn’t getting locked at one of the accounts. We let the person know, thinking it’s an “easy fix”. I mean just lock the door! Well it happened again, then once again. I confronted this person after the third time and guess what they tell me? Ready… “I never used this type door knob before! I let them go right then and there.
The “I’m On Strike” Employee – I had this one person who worked a very large five day per week account. They were always complaining that they needed “more time” to do the job. I never really believed this person because EVERY SINGLE TIME I VISITED they were shooting the breeze with someone different. I never caught this person “working” if you know what I mean.
Despite the evidence, I did wind up giving this person more time each day to do the job, but only because I didn’t have many options. I had my hands full and I was short handed as it was, so I was hoping this person would turn into a better employee! Anyway… one day I get a call from the customer and they said nobody showed up. I called my employee and asked “what’s up”.
This person said “I’m on strike”. This person went on to claim they needed MORE TIME and MORE MONEY. I already bent over backwards for this person, so I wasn’t going to give in. I moved another employee over and had them cover the job. I never spoke to that person again. I guess they are still ON STRIKE!
I could go and on, but I’ll hold some of my other favorites back for another post down the road. The moral here is that despite your best efforts, some duds are going to find employment at your cleaning company. That’s normal, just don’t let them stick around too long or you’ll start to lose accounts!