September 2014

The “To Do List” My Customer Left for Me

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by Tom Watson on September 28, 2014

From time to time your customer may ask you do you a task that falls outside of what you have been hired for. Generally it doesn’t happen all that much, but it will occasionally. This comes to mind for me because it just happened to me earlier this week. I’ve been on a bit of […]


No matter how you slice it, sooner or later you’ll going to have to stand in front of the customer and make your case as to why your company should be hired. This doesn’t mean you need to make a speech per say, as that is not what is required of you. Your goal is […]


How to price the jobs effectively is part of being a cleaning business owner. The ability to do so may seem insurmountable at times, but eventually you’ll get the hang of it. At the end of the day you need to practice your craft. Nothing but practice will make you better. This is why you need to […]


Lack of “planning” gets me in trouble…

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by Tom Watson on September 7, 2014

We all know that “having a plan” is important. It’s drilled into us by our parents when we were young. I can still hear my mother asking me “what’s your plan when things don’t work out?”. Many times growing up I didn’t have a good answer – to the dismay of my mother –  but over […]