March 2011

Is A Strong Guarantee Important? Yes! Learn Why…

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by Tom Watson on March 31, 2011

Your guarantee is a key component to your success in the business world. A good guarantee should make the buying public at ease with doing business with you. Many people have written me on the topic of guarantees, and most are worried that they may be taken advantage of. This fact stops them from offering a strong guarantee in […]

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8 Tips For Starting A Business

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by Tom Watson on March 26, 2011

Every now and then someone asks me a question that really makes me put my thinking cap on. These questions tend to be off-topic questions, meaning they are not about the cleaning business. I had one such question the other day, it was from someone who was interested in starting a construction business of some […]

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Some Basic Advertising Advice To Follow

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by Tom Watson on March 24, 2011

It won’t be long after you start your cleaning business that you will realize you need to learn about advertising. Advertising your cleaning business effectively will play a major role in your success. Get it right and you make money, get it wrong and you lose money. The definition of success and failure could not be any […]

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Why People Become Frustrated…

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by Tom Watson on March 23, 2011

We all get frustrated from time to time, and that is to be expected. But many times I see people who ALWAYS seem frustrated in their attempt to start a cleaning business. Why is that? Is there some “frustration gene” in our DNA that gets switched “on” somehow? I doubt it. Many times I think the real […]

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Why Customer Service Is So Important

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by Tom Watson on March 19, 2011

Being in business a while has taught me a lot about customer service, and just how important a role it serves in business. Customer service is important to any business, whether it be the cleaning business or any other entity. At the end of the day, a businesses ultimate goal must be about satisfying the […]

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Why You Need To Be Different

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by Tom Watson on March 18, 2011

When you operate your own cleaning business, you can’t just blend into the woodwork like everyone else. You need to let the world at large know that you are a different flavor, one with no bitter after-taste. Why is that? Well… just like many other “service” professions, the cleaning business suffers from an image problem. Unfortunately […]

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Giving Back To The Community

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by Suzanna Watson on March 17, 2011

To those whom much is given, much is expected. You have probably heard that phrase before. These words of wisdom speak to the need of being civic minded. I think it’s important if only for this one reason. When you enter the domain of “cleaning business owner”, you assume a leadership mantle to a degree. You […]

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Customer Service Or Customer WOW

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by Suzanna Watson on March 15, 2011

Every customer you will ever have will want to be treated like they are your only customer. Remember this every time you cash your pay check. Even though it is your own business, your customers are making that pay check possible. In other words… your lifestyle depends on it. This includes your nice house, nice […]

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Time Management In The Cleaning Business

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by Tom Watson on March 13, 2011

John Wooden, the former UCLA basketball coach once said the following: “If you don’t have time to do it right, when will you have time to do it over?” That statement really sums up the whole concept of time management for me because it’s plain and simple. The best part about managing your time is the […]

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7 Tips On “Resilience” That Will Lead You To Success

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by Suzanna Watson on March 12, 2011

Resilience is defined as the ability to bounce back from adversity. We all need this ability, as life does not always go as planned. This leads in perfectly to owning a cleaning business. Just as in life, things do not always go as planned. Knowing this in advance allows for a bit of “preparation time”. […]

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